Refund Policy

WareStore (“we”, “us”, “our”) sells digital products that are delivered instantly and electronically. Because these items are intangible and made available to you the moment your order completes, the terms below govern every purchase. By placing an order you acknowledge that you have read, understood, and agreed to this policy.

1. All Sales Are Final

All purchases are final and non-refundable. WareStore does not provide monetary refunds, reversals, or chargebacks to your original payment method under any circumstances. By completing checkout you expressly consent to immediate delivery of digital content and acknowledge that you thereby waive any statutory right of withdrawal or “cooling-off” period that would otherwise apply to the supply of digital goods, to the fullest extent permitted by applicable law.

2. The Only Remedies We Offer

Where an order is eligible (see Section 3), the sole and exclusive remedies available to you are:

• Replacement — a working replacement of the same product, subject to stock availability; and/or
• Store credit — a credit applied to your WareStore balance, issued at our discretion, for use toward a future purchase.

We will determine, acting reasonably, which of these remedies is appropriate in a given case. No other remedy, compensation, or cash payment will be offered.

3. Warranty & Eligibility

We stand behind what we sell. If a product is faulty or does not function as described on delivery, you are covered by our replacement warranty, provided that:

• The request is submitted within the warranty window stated on the product page (where none is stated, within 6 hours of delivery);
• You provide a valid invoice ID and the exact credential to be replaced via our replacement page; and
• The order can be verified as a legitimate purchase made through our store.

4. When the Warranty Does Not Apply

A replacement or credit may be declined where:

• The product details (e.g. password, recovery email, or settings) were changed after delivery;
• The warranty window has expired;
• The issue results from misuse, sharing, resale, or any action taken by you after delivery;
• The order, invoice ID, or buyer cannot be verified; or
• Fraud, abuse, or a breach of our terms is reasonably suspected.

5. Store Credit Terms

Store credit holds no cash value, is non-withdrawable and non-transferable, cannot be exchanged for money, and may only be redeemed against eligible products on WareStore. Store credit issued as a goodwill gesture does not constitute an admission of liability.

6. Chargebacks & Payment Disputes

If you experience an issue with an order, you must contact us first — we resolve the overwhelming majority of cases quickly. Initiating a chargeback, payment dispute, or reversal without first giving us a reasonable opportunity to assist is considered a fraudulent act and a breach of this policy. It will result in immediate and permanent suspension of your access and the forfeiture of any active warranty, store credit, and outstanding entitlements, and we reserve the right to pursue recovery of any resulting costs.

7. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under mandatory consumer-protection laws that cannot be waived by agreement. Where such laws grant you rights that go beyond this policy, those rights continue to apply. Subject to that, the remedies set out above are the only remedies WareStore provides.

8. How to Request Help

For a replacement, use the replacement page with your invoice ID. For anything else, contact our support team via the contact page. Please have your invoice ID ready so we can assist you as quickly as possible.